FAQs
PLAY STRONG SPORTS FAQ'S -
CAN I TRACK MY PACKAGE?
Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. That shipping receipt will also contain the tracking number with a link to track your order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?
Play Strong Sports accepts American Express, Visa, MasterCard, Discover and Pay Pal.
WHAT IF I DO NOT RECEIVE MY ORDER?
If after tracking your order you are still unable to determine where your order is, please call us at 1-877-299-2993 for assistance.
DO YOU OFFER GIFT PACKAGING?
Style points count, but unfortunately we do not offer gift wrapping at this time.
CAN I SHIP TO APO/FPO ADDRESSES?
Play Strong Sports offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses. be sure to enter the APO or FPO information in the city field and the Armed Forces code in the State field of the shipping form.
DO YOU HAVE A GROUP SALES PROGRAM?
Purchasing Play Strong Sports products for yourself is a great idea. Giving Play Strong Sports products to a group is an even better one. Whether you’re outfitting your family for the reunion, motivating your employees, or gift giving at an event, Play Strong Sport’s Group Sale Program is here to help you select the product(s) that best fit your needs.
Call us toll free at 1-877-299-2993, Monday – Friday, 8:30am - 5:00pm EST or Email us at sjs@playstrongsports.com for discount information.
Orders must be a minimum of 25 units and can be a mix of styles and products.
eGift Cards are also available for group and corporate discounts. Call us at 1-877-299-2993 or Email us at sjs@playstrongsports.com for more details.
All orders are subject to acceptance and availability. Products sold through our Group Sales Division are not intended for resale. To purchase goods for resale, please call 1-877-299-2993.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Please allow 10 days for your order to arrive. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
DO YOU WHOLESALE?
If you are a retail business that would like to sell Play Strong Sports products, call us toll free at 1-877-299-2993, or email us at sjs@playstrongsports.com for wholesale information.
WHAT IS YOUR RETURN POLICY?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sjs@playstrongsports.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sjs@playstrongsports.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ARE THERE ANY BENEFITS TO HAVING AN ACCOUNT WITH YOU?
Registering for an account makes shopping easier from start to finish, with features including: Save shipping addresses & billing information
Track orders & view order history
Make checkouts faster
MY EMAIL ADDRESS HAS CHANGED. HOW DO I UPDATE THIS INFORMATION TO MY CURRENT ACCOUNT?
We’ll get you squared away. Log-in to My Account to change your email address and other information.
HOW DO I UNSUBSCRIBE FROM YOUR MAILING LISTS?
To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please contact us.